Returns and claims
This policy applies globally to all Chemtronica business customers.
Chemtronica supplies products to businesses and professional organizations. Orders are business-to-business transactions.
Customer ordering errors
Once an order has been delivered, products cannot be returned because the customer ordered the wrong product, specification, pack size or quantity. Chemtronica does not offer a voluntary right of return.
Transport damage
Report visible or suspected transport damage to Chemtronica as soon as possible. A return may be arranged after review. Whether return transport is required and who pays for it is decided case by case, taking account of product classification and transport requirements.
Incorrect or non-conforming products
If the delivered product is incorrect or does not meet the confirmed purity or specification, notify Chemtronica promptly, normally within 30 days of delivery. Include the order reference, item number, batch number and relevant photos or test documentation when available.
Return authorization and safety
Products must not be returned without written approval and return instructions from Chemtronica. This is especially important for chemicals, dangerous goods and temperature-controlled products.
Contact
Send claims and return questions to sales@chemtronica.se.
This policy describes Chemtronica's commercial return and claims process and does not limit mandatory rights under applicable law or an agreed customer contract.